Currently, we are only able to process and ship orders within the United States. All orders, with the exception of books, are shipped USPS Priority Mail with tracking and insurance. Book orders may be shipping USPS Media Mail, still with tracking and insurance. For orders under $35 (pre-tax), shipping rates are a flat $5 charge per order. All orders $35 and greater (pre-tax) ship free!
final sale & refund policy
Due to the unique nature of vintage and handmade items, all items listed in our shop are considered “Final Sale” and not eligible for returns. However, in cases where an item arrives damaged or broken, or is lost in the mail, we are generally able to provide full refunds, including shipping costs.
If your order arrives broken or damaged, please email email@example.com with your order number and pictures of the damage to request a refund. If your order appears to be significantly delayed (3-5 business days or more) or lost in shipping, please email us at firstname.lastname@example.org with your order number, and let us know that your order appears to be lost in the mail. We’ll then be able to contact USPS to file an inquiry or a missing mail claim, if applicable. If 5-7 business days after contacting USPS, the package still appears to be lost, you can request a full refund, including shipping costs.
If your refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at email@example.com.